Nicholas Fagan

Computer Engineer w/ Specialization in Microsoft Solutions, Cisco Networking &

NetApp Cloud Storage

Orlando, FL

nicholas.maximus@gmail.com - (407)913-9179

WORK EXPERIENCE

Network Engineer

TaylorWorks - Longwood, FL - April 2015 to Present

Responsibilities

• Remote IT support & on-site IT support.

• Network installation & support.

• Administration of Microsoft Server 2008 R2 & Windows 2012 Enterprise Edition.

• Microsoft Exchange 2010 & 2013 Server Setup & Support.

Field Support Engineer

MITPT - Orlando, FL - January 2015 to April 2015

Responsibilities

• Remote & on-site support of the clients IT environment.

• Network installation, configuration, and troubleshooting.

• Administration of Microsoft Server 2008 R2 & Windows 2012 Enterprise Edition.

• Microsoft Exchange Server Setup & Support.

• Administration of Unix-based servers such as FreeBSD & CentOS.

• PBX phone system installation, configuration, & troubleshooting.

• Web development with Joomla & Wordpress for clients.

IT Support Engineer

NetApp - Lake Mary, FL - February 2012 to December 2014

Responsibilities

IT Support Engineer for the Federal & Major Accounts Team at NetApp 02/2012 –

Present

• Configuration/troubleshooting of NetApp hardware & software.

• Working primarily in break/fix type scenarios where a client is down & needs

assistance getting their corporate environment back up.

• VMWare ESX, Oracle, Microsoft SQL, and other corporate software knowledge is

required to integrate NetApp hardware/software into the clients environment.

• Supporting multi-protocol environments such as NFS, CIFS, FCP, iSCSI, etc.

• Support of Windows Server & Unix based servers such as FreeBSD, Debian, Ubuntu,

etc.

• Troubleshooting of Brocade, Cisco MDX, and other SAN switching environments.

• Developed & maintained cloud backup solutions that fit our clients need.

• Helped maintain & support our top clients by reviewing autosupport logs the systems

generated & uploaded to us via http, https, or SMTP.

• Specialized in hardware support & determining which parts where needed to repair

the client’s environment simply by remotely reviewing logs the system generated.

• Secret Security Clearance acquired.

Field Support Engineer

MITPT - Orlando, FL - October 2012 to February 2013

• Provided Support, Installation, & troubleshooting of our clients LAN, WAN, and VPN.

• Remote & On-site support, installation & configuration of Windows Server 2008 R2 & Windows Server 2012

Enterprise Edition.

• Enterprise Grade Microsoft Solutions such as Microsoft Exchange, Microsoft Sharepoint, Microsoft Active

Directory, Microsoft Domain Services, Microsoft IIS, etc.

• Designed, built, installed, & configured an Enterprise Grade Xen Server at HostDime Data Center which

hosted Virtual Machines (VMs) that supported dozens of our clients business needs.

• Developed Several Websites for clients using a server setup with Joomla.

Field Technician

CNV Communications - Apopka, FL - August 2011 to February 2012

• Configuration/troubleshooting of the clients LAN, WAN, and VPN.

• Configuration/troubleshooting of Windows 2003/2008 servers. Proper management,

and recovery plan is essential for this duty at the company.

• Structured cabling. Full service Voice & Data cabling throughout your entire office,

centralized into one room where I can install your server & mount your networking

equipment.

• Repairing Workstations & Servers. As well as building machines for certain

applications such as ‘Network Guardians’ which use the Untangle application for

heightened network security.

• Was able to offer our clients professional web design service, as well as web hosting

on the rack servers I’ve setup at the office.

• Was called upon to setup the very first 3D Panoramic X-Ray machine of it's kind for Dr. Agnini.

It requires three properly configured servers & properly configured networking

equipment to operate.

• Developed & Implemented a HIPAA compliant backup system using AHSAY server

software. Introduced in December it already has over 100 doctors who have signed on

at $99 per month.

• Developed several scripts to tackle common problems I noticed many clients were

having with their Practice Management Software.

Network Engineer

A1 Assets - Longwood, FL - November 2010 to August 2011

• Configuration/troubleshooting of the companies WAN, and VPN, using Untangle

then later on using Cisco Adaptive Security equipment.

• Created a SIP trunk using a Nortel BCM50 for our VoIP phones to reduce our phone

bill by 50%, cutting our bill in half. Also proved I could accomplish it with TrixBox &

CCM.

• Configuration/troubleshooting of Windows 2003/2008 servers. Proper management,

and recovery plan is essential for this duty at the company.

• Helpdesk for our store locations, and headquarters employees. This duty requires

strong troubleshooting/repair skills with desktop computers, laptops, servers, and other

PC hardware.

• Upgraded the headquarters LAN to a gigabit network. This upgrade improved the

production rate of our computer imaging stations by over 1000%, ten times the

previous production rate.

• Division Manager of our dispatch services which provides residential, and

commercial IT services. Launched May 2011. At the moment it is projected to

generate over $500,000 per year.

• Web Developer with responsibilities that include marketing, development of the

company ecommerce sites for our retail computer store locations, and database

management.

• Coded a script that feeds Google with our product listings automatically that has

increased sales by well over 25% when comparing recent previous sales history.

Product Support Specialist

Bright House Networks - Maitland, FL - July 2010 to October 2010

• Troubleshooting a wide variety of internet, home phone, and home networking

issues.

• Providing technical support to internet, and home phone service subscribers.

• Creating documentation on each customer contact.

• Managing confidential user accounts, passwords, and other sensitive information.

Technical Support

Connextions Inc. - Orlando, FL - January 2010 to June 2010

• Troubleshooting a wide variety of network, PC, software, mobile phone, and

electronic device issues.

• Providing technical support to customers.

• Creating documentation on fixes used to correct system errors.

• Managing confidential user accounts, and client files.

Web Developer / PC Technician

LegalFormsBank.biz - Orlando, FL - December 2006 to January 2010

• Maintaining the network and computer systems.

• Providing technical support to affiliates.

• Creating & performing online marketing techniques to increase sales.

• Managing confidential user accounts, passwords, and client files including legal

and financial documents.

• Performing search engine optimization to boost website traffic, and sales.

EDUCATION

AS in Computer Engineering

Valencia College - Orlando, FL

SKILLS

. • Technical Certification: Wireless and IP Communication Technician, Cisco Certified Network Associate

(CCNA), NetApp Accredited Installation Professional (NAIP). Formal Training On: Comptia A+, Network

+, Security+, CWNA, CCVP, MCSE, and MCSA certifications. Related Courses Include: A+ Concepts

(Hardware), A+ Concepts (Software), Local Area Networks, Wireless Networks, Microsoft Windows Server

2003/2008 R2 Administration (MCSA/MCSE), Cisco Router Technology (CCNA), Cisco Advanced Routing

Protocols (CCNA), Cisco Wireless Networking (CWNA), Digital Systems, Cisco Voice Over IP (CCVP),

Microsoft SQL Server Administration, and Intro to Fiber Optics.